FAQs — Frequently Asked Questions
Orders
Can I change or cancel my order?
Yes — you can modify or cancel your order within 2 hours of placing it, before it’s processed. Please contact our customer care team immediately.
Do you take custom orders?
Currently, we do not offer customization, but we keep launching fresh designs every week to suit different styles.
Shipping & Delivery
How long does delivery take?
- Metro cities: 3–5 business days
- Non-metro & Tier 2/3 cities: 4–5 business days
- Express delivery options available
Do you ship across India?
Yes, we deliver to most pin codes in India.
Can I track my order?
Absolutely. Once your order is shipped, we’ll send you a tracking link via SMS/email.
Payments
What payment modes are available?
We accept Credit/Debit cards, UPI, Wallets, Net Banking, and Cash on Delivery (COD). COD may have an additional handling fee.
Is my payment secure?
Yes — all payments are processed via trusted, encrypted gateways.
Returns & Refunds
What is your return policy?
We offer 7-day easy returns on unworn, unused items with original tags intact.
How do I request a return?
Log in to your account or contact our customer support via WhatsApp/email to request a return.
How long will my refund take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
