1. Our Commitment

We promise to handle your personal information with the utmost care. We follow all applicable Indian laws, including the Information Technology Act, 2000 and related rules, and adopt industry-best practices to keep your data secure.

2. Information We Collect & Why

We only collect what’s necessary to make your shopping experience smooth and secure:

• Personal Details: Name, contact number, email ID, billing & shipping address — for processing your orders and communicating with you.
• Payment Details: Processed securely by trusted payment gateways. We do not store your card or banking information.
• Order & Interaction History: To track your purchases, manage returns/exchanges, and improve our services.
• Technical Data: Device type, browser, IP address — used for website optimization and fraud prevention.

Why we collect it:

• To process and deliver your orders
• To provide customer support
• To share updates, offers, and new arrivals (only if you’ve opted in)
• To improve website performance and user experience

3. Sharing of Information

Your personal details are never sold or rented to third parties. We only share them when:

• Required by law or legal process
• Needed to prevent fraud or protect our rights
• With service providers (e.g., courier partners, payment processors) solely for fulfilling your order

4. Cookies & Tracking

We may use cookies or similar technologies to:

• Remember your preferences
• Improve website speed and personalization
• Track site usage for analytics

We do not use cookies to collect personal or sensitive information without your consent.

5. Security

We use encryption, secure servers, and strict access controls to protect your data. However, no method of transmission over the Internet is 100% secure, so while we strive to protect your personal data, we cannot guarantee absolute security.

6. Your Rights

You can at any time:

• Access or update your personal details
• Unsubscribe from marketing communications
• Request deletion of your data from our records (subject to legal and accounting requirements)

Simply email us at support@monterow.com or call +91-9424390170.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be notified via email. Please check back regularly to stay informed.